“If you cannot boot from USB there are instructions to make a bootable HDD.” Let me know the result so I can update my list. Since your model is not listed select “SHOTGUN.”Īfter reboot repeat “SHOTGUN” a second time. ”If HDD is installed remove before booting.” Insert flash drive into locked laptop and boot. When talking to the HP rep ask them to escalate your service request.Ĭhoose the flash drive then click on RESTORE. Could not find one in the warehouse so I could not test this.Ĭontact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
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